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Junior IT Operations Analyst

We are looking for a motivated problem solver to join our Operations Team. As a junior IT Operations Analyst, you will be responsible for taking care of some specific our Business Customer requests within agreed SLA terms.

In this position, you will

  • Deep dive into banking system world and master up technical parts of it
  • Learn how Banking systems are made and how are they working from inside out
  • Understand, investigate and resolve Business Partners requests within agreed SLA terms
  • Create how-to, troubleshooting articles for Customers and Teammates
  • Create the best possible Business partners satisfaction

We expect

  • Proactive and positive attitude
  • Good interpersonal and professional communication skills
  • A talent in explaining complex information in simple way
  • Good analytical, problem-solving skills
  • Good written and verbal english skills (additional languages are an advantage)

It would be a benefit

  • Interest in the FinTech technologies
  • Experience working with banking systems
  • Experience with support ticketing systems, including SLA management
  • ITIL knowledge

We offer

  • Exciting and challenging work in FinTech world
  • Modern office in the center of our beloved Capital Vilnius
  • Professional and personal development
  • Talented team
  • Flexible working hours
  • The ability to work part-time, remotely additional paid days-off and other perks

Gross salary: 700 – 1200 €/month (depending on the level of experience)


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Head Office

Bankinglab B.V.
Keizersgracht 241, 1016EA

Monday — Friday: 8AM — 6PM
+370 600 11 621


Rinktines str. 5
Housing C, 5th Floor
Vilnius LT-09234

Monday — Friday: 8AM — 6PM
+370 600 11 621