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IT Operations Analyst

We are looking for a highly motivated problem solver to join our Operations Team. As an IT Operations Analyst, you will be responsible for taking care of some specific our Business Customer requests within agreed SLA terms.

In this position, you will

  • Understand, investigate and resolve Customer requests in agreed SLA terms
  • Create how-to, troubleshooting articles for Customers and Teammates
  • Understand our products and able to clearly explain, consult Customers and Teammates
  • Create the best possible Customer satisfaction


We expect

  • Customer oriented
  • Proactive and positive attitude
  • Good interpersonal and professional communication skills
  • A talent in explaining complex information in simple way
  • Good analytical, problem-solving skills
  • Good written and verbal english skills (additional languages are an advantage)


It would be a benefit

  • Interest in the FinTech technologies
  • Experience working with banking systems
  • Experience with support ticketing systems, including SLA management
  • ITIL knowledge


We offer

  • Exciting and challenging work in FinTech world
  • Modern office in the center of our beloved Capital Vilnius
  • Professional and personal development
  • Talented team
  • Flexible working hours
  • The ability to work part-time remotely, additional paid days-off and other perks 

    Gross salary: 1200 – 1900 €/month (depending on the level of experience)

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Head Office

Bankinglab Holding B.V.
Keizersgracht 241, 1016EA

Monday — Friday: 8AM — 6PM
+370 600 11 621


Rinktines str. 5
Housing C, 5th Floor
Vilnius LT-09234

Monday — Friday: 8AM — 6PM
+370 600 11 621