IT Operations Analyst

We are looking for a motivated problem solver to join our Operations Team. As an IT Operations Analyst, you will be responsible for taking care of some specific our Business Customer requests within agreed SLA terms.

In this position, you will

  • Deep dive into banking system world and master up technical parts of it
  • Learn how Banking systems are made and how are they working from inside out
  • Understand, investigate and resolve Business Partners requests within agreed SLA terms
  • Create how-to, troubleshooting articles for Customers and Teammates
  • Create the best possible Business partners satisfaction

We expect

  • Proactive and positive attitude
  • Good interpersonal and professional communication skills
  • A talent in explaining complex information in simple way
  • Good analytical, problem-solving skills
  • Good written and verbal english skills (additional languages are an advantage)

It would be a benefit

  • Interest in the FinTech technologies
  • Experience working with banking systems
  • Experience with support ticketing systems, including SLA management
  • ITIL knowledge

We offer

  • Competitive salary, 360° feedback system
  • Exciting and challenging work in FinTech world with talented and friendly team
  • Professional and personal development opportunities
  • Flexible working hours & remote work options
  • Additional paid days off: 1 for your birthday, 8 trust days per year for you to get better and some other extras
  • Other office perks: pet-friendly, pizza days, roof terrace with the view to the old town and others

Gross salary: 1200 – 2000 €/month (depending on the level of experience)


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Bankinglab B.V.
Keizersgracht 241, 1016EA

Monday — Friday: 8AM — 6PM
+370 600 11 621
[email protected]


Rinktines str. 5
Housing C, 5th Floor
Vilnius LT-09234

Monday — Friday: 8AM — 6PM
+370 600 11 621
[email protected]