Card Operations Manager
At BankingLab, we strive to deliver a seamless and secure payment card experience for our customers. We’re looking for a dedicated Card Operations Manager to join our team, focusing on the smooth processing of card payments and supporting fraud monitoring efforts. This role is key in ensuring the reliability and safety of our card operations within our banking ecosystem.
In this position, you will
- Oversee and verify payment card transactions, ensuring seamless integration between our banking platform and card processing systems
- Accurately process and resolve transactions that require special operational handling
- Maintain and reconcile the debit card general ledger (GL)
- Identify and investigate suspicious transactions to detect possible fraud activities
- Work closely with the Risk Manager by sharing data and analysis on fraud trends to help minimize financial losses
- Monitor and manage liquidity across accounts held with partner banks and payment networks to ensure smooth operations
- Contribute to the design and execution of anti-fraud measures and strategies
- Support regulatory compliance initiatives for debit and ATM card fraud prevention programs
- Compile and deliver detailed reports on fraud cases and unusual disputes to management for informed decision-making
We expect
- A Bachelor’s degree in Finance, Economics, Business Administration, Mathematics, or a related field
- Strong understanding of payment card operations, retail banking, and end-to-end payments processing
- Familiarity with common fraud schemes related to payment cards and digital transactions
- Hands-on experience in banking or payment operations, with a focus on card payments
- Proficiency in Microsoft Excel for reporting, analysis, and operational tracking
- Knowledge of VISA operating rules, especially in chargebacks and dispute resolution, is a strong plus
- Excellent command of English, both written and spoken
- Ability to navigate and understand technical terms and acronyms commonly used in card operations and fraud prevention
We offer
- Flexible working hours and possibility to work remotely 2 days per week from home or abroad
- Progressive holidays policy – an additional paid day off annually for each year you have worked for us
- Fully paid educational leave – get extra 5 days of fully paid holidays per year to get ready for your exams, dissertations and etc
- Office library – we grow our library by ordering books based on expressed employees’ interest
- Professional and personal development – compensations for various courses and professional examinations
- Delegation to global and local conferences
- Talented international team
- Modern offices in the city centre
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Confidentiality guaranteed. Only selected candidates will be informed.
Gross salary: 2500 – 2800€/month (depending on the level of experience)